Features
- Dynamic development
- Professional researches
- Changing the future with us
Our Mission
Our mission at Stratosphere Networks is to provide our clients with best-in-class technology, comprehensive services and complete business solutions. By utilizing our services, we hope to provide our customers with a significant competitive advantage and IT peace of mind.
Employment
Stratosphere Networks is constantly growing and we’re always looking for talented professionals to add to our team. We offer amazing benefits including paid vacation time, healthcare coverage, retirement plans, disability and life insurance. Additional perks include a great company culture, birthday celebrations and new hire referral bonuses. Stratosphere Networks also has quarterly performance awards and bonuses which allows for easy growth through the company. In fact, over 90% of employees who have been with us for more than a year have increased their job responsibilities and compensation.
To view open positions in our Chicago headquarters, check out our careers page or send your resume to hr@stratospherenetworks.com.
Solutions That You Need
Stratosphere Networks offers a wide range of business-focused solutions including IT support, data centers, training services, IT consulting, tech support, cloud computing and more. Our services are beneficial to businesses of all sizes, from startups to large enterprises. Stratosphere Networks’ customizable solutions will fit all of your specific needs without breaking your budget. With our flat rate monthly fee, our affordable, competitive pricing remains the same from month to month. Stratosphere Networks’ even offers 24/7 proactive monitoring and a live help desk to guarantee our clients will receive the best support at all times, day or night.
The many solutions that Stratosphere Networks can bring to your company will be beneficial to everyone from your employees to your clients. Our solutions will solve problems, improve productivity and collaboration, increase efficiency and enhance customer service. Whether you have an in-house IT department or are looking to outsource completely, Stratosphere Networks has the IT services and technology solutions you need.
Solutions That You Need
Stratosphere Networks offers a wide range of business-focused solutions including IT support, data centers, training services, IT consulting, tech support, cloud computing and more. Our services are beneficial to businesses of all sizes, from startups to large enterprises. Stratosphere Networks’ customizable solutions will fit all of your specific needs without breaking your budget. With our flat rate monthly fee, our affordable, competitive pricing remains the same from month to month. Stratosphere Networks’ even offers 24/7 proactive monitoring and a live help desk to guarantee our clients will receive the best support at all times, day or night.
Our service structure
Level 1 IT Professionals
Composed of internal only IT help desk and field IT professionals engaged as first line of defense for incident management, problem diagnosis and Level 1 remediation. Certain individuals in our Level 1 team are also delegated as client advocates, general customer support representatives, as well as others are responsible for field dispatch and resource scheduling.
Level 2 IT Professionals
Level 1 staff works with Level 2 to collaborate on more complex issues. If Level 1 cannot resolve, issues are quickly escalated. Server, application and infrastructure experts as well as project managers round out Level 2 IT. Certain individuals on our Level 2 team are assigned specifically to IT asset management, reporting and documentation, standard practice, industry compliances and policies audits as well as focus on IT procurement duties giving our clients access to a comprehensive IT organization.
Level 3 IT Professionals
Our Level 3 technical staff provide our team with a higher level of experience and certification level. These professionals are required to be subject matter experts as well as understand all aspects of IT spectrum. These individuals are responsible to work with manufacture engineering and software development and well as review recurring and chronic cases to decrease incidences. These individuals also assist with rapid response issues with critical tickets. Departmental managers are required to be technical and round out this Level.
IT Consultants
Our team of IT consultants and Account Executives assist our clients to analyze current infrastructure as well as roadmap each organization for future technology deployments. Each one of our IT consultants will provide thorough analysis regarding your entire technology infrastructure both telecommunications and Information Technologies to see how we can identify, plan, and intelligently leverage and deploy newer technologies to allow your business to stay competitive. Some clients simply want reassurance that critical items are under support.
Sales Engineers and Sales Support Representatives
Stratosphere Networks attempts to make the procurement process a painless one. Our sales engineers work with our support group to design and plan upcoming client projects. Whether you are simply looking to tweak your existing network or overhaul it completely, our sales engineers are meticulous to design the correct network based around your business requirements for today and based on your planned growth. Our sales support reps work internally to assist both IT consultants and our clients to ensure quick response to sales.
